Faq's

🛍️ Ordering

1. How do I place an order?

Simply browse our products on ecovira.uk add your desired items to the cart, and proceed to checkout. Follow the on-screen steps to complete your order securely.

2. Do I need to create an account to order?

No, you can check out as a guest. However, creating an account allows you to track orders, save shipping details, and reorder quickly in the future.

3. Can I modify or cancel my order after placing it?

If your order hasn’t been shipped yet, we may be able to modify or cancel it. Please contact us immediately at contact@ecovira.uk or call +44 7878 794391.

🚚 Shipping & Delivery

4. Where do you ship?

We currently ship only within the United Kingdom 🇬🇧.

5. How much is shipping?

Shipping is FREE on all orders — no minimum spend required!

6. How long does delivery take?

Orders are usually processed within 1–2 business days, and delivery typically takes 3–4 business days after dispatch. The full delivery window is 4–6 business days.

7. Which courier do you use?

We ship via FedEx, a reliable and trackable delivery service.

📦 Order Tracking

8. Will I receive a tracking number?

Yes! Once your order has been dispatched, you’ll receive an email with a tracking number to follow your delivery in real-time.

💳 Payments

9. What payment methods do you accept?

We accept all major credit and debit cards. All payments are processed securely through trusted third-party providers.

10. Is your payment system secure?

Absolutely. Our checkout process uses industry-standard encryption and security protocols to protect your personal and payment details.

🔁 Returns & Refunds

11. What’s your return policy?

You can return any unused item in its original condition within 14 days of delivery. Please ensure it's in original packaging for a smooth refund process.

12. Do I have to pay for return shipping?

If the item is incorrect or faulty, we’ll cover the return cost. For all other returns, return shipping is the responsibility of the customer.

13. How long do refunds take?

Refunds are typically processed within 3–5 business days after we receive and inspect the returned item.

🕌 Product Questions

14. What’s the difference between your plain, premium, and medical prayer mats?

  • Plain Prayer Mats: Simple, functional, and affordable — great for everyday use.

  • Premium Prayer Mats: Made with higher-quality materials and finishes for a luxurious feel.

  • Medical Prayer Mats: Specially designed for users with joint or mobility issues, providing additional comfort and support.

15. Are your prayer mats suitable for gifting?

Yes! Our premium mats especially make wonderful and meaningful gifts. Contact us if you’d like your order gift-wrapped or personalised.

📞 Contact & Support

16. How can I contact you?

We’re here to help!

  • 📧 Email: contact@ecovira.uk

  • 📱 Phone: +44 7577322424

  • 🕘 Support Hours: Monday to Friday, 9 AM – 9 PM (GMT+1)